Shipping & Delivery Policy

Business Name: Exstasy Clothing
Location: Pune, Maharashtra, India
Effective Date: [Insert Date]

1. Delivery Locations

We currently ship across India. We do not offer international shipping at this time.

2. Shipping Charges

• Free standard shipping on all orders above ₹999.
• For orders below ₹999, a flat shipping fee of ₹69 will be charged.
• Shipping charges (if applicable) are non-refundable once the order is shipped.

3. Order Processing Time

• Orders are typically processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive a confirmation email or SMS once your order is shipped.

4. Estimated Delivery Time

• Metro cities: 4–6 business days
• Tier 2 & Tier 3 cities: 4–8 business days
• Remote/rural areas: 6–9 business days

Delivery timelines may vary due to factors like courier delays, weather conditions, or regional restrictions.

5. Order Tracking

• Once your order is shipped, you’ll receive an email/SMS with the tracking number and tracking link.
• You can also track your order status under “My Orders” after logging into your account on our website.

6. Delays or Non-Delivery

While we strive to deliver on time, unforeseen circumstances (e.g., natural calamities, strikes, lockdowns) may cause delays. If your order is delayed or hasn’t arrived, please reach out to us at support@exstasyclothing.com with your order number.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

1. Email us at support@exstasyclothing.com within 48 hours of delivery.
2. Attach clear photos of the package and item(s) received.
3. We’ll arrange a return or replacement at no extra cost after reviewing your request.

8. Address Accuracy

Please ensure that the shipping address and contact details provided are accurate and complete. We are not responsible for orders not delivered due to incorrect or incomplete address details.

9. Delivery Attempts

Our courier partners usually make 2–3 delivery attempts. If the package is undeliverable after these attempts, it may be returned to us. Additional shipping charges may apply for re-shipping.

Contact Us

If you have any questions or concerns about shipping, please contact:

Email: support@exstasyclothing.com
Phone: +91-9145072828
Address: [13 tadiwala road], Pune, Maharashtra, India